Terms of service

These Terms of Service ("Terms") are between you and Tuff Way LLC, a Florida limited liability company doing business as Tuff Way Ops ("Tuff Way Ops," "we," "us," or "our"). By using this website, submitting a free-workflow application, using the intake assistant, or booking an implementation-confirmation call, you agree to these Terms and our Privacy Policy.

These Terms govern the website and application process. If we accept a workflow, the implementation itself begins only after both parties sign a separate zero-dollar scope agreement. That agreement controls the implementation scope, access, ownership, data handling, testing, and handoff. Any later paid work requires its own written agreement.

An application is a request for us to consider one recurring business process for a free implementation. Submitting an application does not require us to accept it, reserve capacity, meet a particular start date, or deliver any work.

A standard first workflow is intentionally bounded: one defined outcome, one primary trigger, approximately five automation actions, up to three connected tools, and one human approval or exception path. We may decline a workflow, ask for clarification, or offer a narrower scope when safety, access, capacity, technical feasibility, or scope requires it.

No implementation fee or Tuff Way Ops subscription is charged for the first qualifying workflow. Third-party software, usage, messaging, model, or platform charges remain your responsibility and are not represented as free.

The intake assistant uses your form answers, conversation, and machine-readable documents to ask follow-up questions and produce a structured assessment. Clean applications may be accepted automatically under server-enforced qualification and safety rules. All other applications are routed to a person. No application is declined automatically.

AI can make mistakes. An automated acceptance is still subject to confirming the facts and exact scope on the implementation-confirmation call. We may move an application back to review if information is incomplete, inaccurate, unsafe, or materially different from what was submitted.

Accepted applicants receive access to a fifteen-minute implementation-confirmation call. The call confirms the trigger, steps, tools, approver, test data, success measure, responsibilities, and expected dates. It is not a sales call and no paid proposal is presented before the free workflow is delivered and working.

After the call, we prepare the zero-dollar scope agreement from what both sides confirmed. No credential collection, system access, or build work begins until that agreement is signed.

You represent that you are at least 18, are authorized to act for the business named in the application, and are authorized to share the information and documents you submit.

Do not submit passwords, API keys, account numbers, payment-card data, government identifiers, protected health information, or records you are not authorized to disclose. Redact unnecessary personal information. If you submit something by mistake, contact us promptly so we can delete it.

If an implementation is accepted, you are responsible for providing timely access through an approved secure method, naming a person who can approve and test the workflow, verifying outputs, and complying with laws and platform rules applicable to your business.

We do not automate regulated decisions in medical, legal, financial, employment, housing, insurance, or similar contexts. AI may draft, summarize, classify, or recommend; an authorized human must approve, decide, and verify.

We do not build unconsented outreach systems or cold SMS systems using scraped numbers. Outbound copy, audience, consent basis, and opt-out handling require client approval before launch.

The signed zero-dollar scope agreement governs ownership of a free implementation. Our standard intent is that you own the client accounts, configured workflow, project-specific documentation, and handoff materials after delivery. We retain ownership of pre-existing templates, general methods, reusable know-how, and tools that are not unique to your business, while granting the rights stated in the signed agreement.

You own and pay for your software accounts, subscriptions, API usage, messaging, and other third-party services. We do not guarantee a third party's availability, pricing, security, policies, or continued compatibility.

We will perform the work described in a signed agreement, but we do not guarantee revenue, savings, lead volume, conversion, appointment volume, rankings, deliverability, or any result dependent on your operations, staff, data, customers, or third-party platforms.

Examples and ROI calculations are illustrations, not forecasts or promises of typical results.

The website, intake assistant, uploads, email, and booking services are provided on an as-available basis. We may suspend access for maintenance, abuse prevention, security, or third-party outages. If automated intake fails after your application is saved, we may route it to manual review.

You may not interfere with the site, bypass access controls or rate limits, submit malware, probe systems without written authorization, impersonate another person, or use automated traffic that materially burdens the service.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND APPLICATION PROCESS ARE PROVIDED "AS IS" WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TUFF WAY LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITY ARISING FROM THE WEBSITE OR APPLICATION PROCESS. OUR TOTAL LIABILITY FOR CLAIMS ARISING SOLELY FROM THE WEBSITE OR APPLICATION PROCESS WILL NOT EXCEED ONE HUNDRED US DOLLARS ($100). A SIGNED IMPLEMENTATION AGREEMENT MAY STATE DIFFERENT TERMS FOR THAT WORK.

Nothing in these Terms excludes liability that applicable law does not permit us to exclude.

Florida law governs these Terms, without regard to conflict-of-law principles. Before filing a legal action, each party agrees to send a written description of the dispute and attempt in good faith to resolve it for at least thirty days.

Any action that is not resolved informally must be brought in the state or federal courts located in Pinellas County, Florida, and each party consents to that jurisdiction and venue.

We may update these Terms as the website and application process change. The date below identifies the current version. Material changes apply prospectively unless law requires otherwise.

Questions: will@thetuffway.com. Mail: Tuff Way LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702.